Farehutz

SCAM!

Terrible. Farehutz Canadá son unos estafadores. Paso a explicar: Compre un ticket solo de ida desde Winnipeg Canadá hasta Quito, Ecuador por 532 CAD. El pasaje comprendía 2 tramos: Winnipeg-Atlanta por WestJet  y Atlanta-Quito por LatAm (Delta). Cuando compre el ticket solo me pregunto Origen, Destino, Fecha de Nacimiento, Nombres y Sexo. Nada más. Apenas terminé de hacer la compra me extraño que solo me llego un email con el tramo completo señalado (Winnipeg-Quito y las escalas mencionadas)  indicandome que mis pasajes no se habían emitido y que para agilizar la emisión debía llamar a un número. Como me urgía confirmar los pasajes, llamé y empezó la pesadilla. La llamada duro 78 minutos en total. Empezaron diciendome que yo solo había comprado el primer tramo Winnipeg-Atlanta por ese precio 532CAD y el otro tramo debí haber llenado algunos datos más que la aerolínea requería. Les respondí que no era así pues yo había comprado todo el tramo completo Winnipeg-Quito (eso es lo que te preguntan siempre: Ciudad de Origen y Ciudad de Destino), y el mismo email de ellos señalaba correctamente el tramo completo. Intentaron entonces OBLIGARME a comprar el otro tramo que faltaba Atlanta-Quito por 500 CAD adicionales, a lo que yo obviamente me negué. Como no les resulto esa trampa, luego intentaron cambiarme mi pasaje según ellos para "ayudarme a llegar a mi destino final" pero esta nueva alternativa implicaba muchas mas horas de vuelo y 4 escalas en total. Un fiasco. Igual me negué y pedí hablar con su supervisor. Nada. El Supervisor se mantuvo en lo que había dicho la primera persona que me atendió y como gran solución me ofreció el mismo pasaje que yo había comprado en 532 CAD en 850 CAD y que me "regalaban" la maleta facturada y la maleta de mano. También nos negamos porque el ticket ya incluía esas maletas que el pretendía "regalarme".  En fin luego de más de una hora de discusión y de hacerles notar que todo era injusto y que ellos estaban incumpliendo con su acuerdo, les solicite que cancelaran la reserva y me devuelvan el dinero (nunca lo cobraron por suerte). Ellos obviamente me dijeron que no podían cancelarlo y que si lo hacía solo me devolverían los taxes (10 o 15% del valor total). Nosotros nos negamos porque inclusive pagamos 20 CAD adicionales por un seguro adicional si es que se tenía que cancelar el vuelo y que ellos mal intencionadamente ignoraron. Todo mal. EN RESUMEN: Son unos estafadores. Intentan venderte algo adicional siempre argumentando cosas sin sentido o te quieren dar algo mucho peor de lo que compraste.

That amazing fare... changed

Clicked buy, then the classic surprise call: price jumped. Not thrilled, but the rep hustled and still beat the airline. Got seats, rolled my eyes, moved on.

Good fare, bumpy process

Found a great JFK-MXP price on the site, booked, then got a call saying the fare updated. The agent stayed kind, searched alternates, and reissued slightly higher. E-ticket arrived later that day. Communication was repetitive by email, yet they got it done.

Patient phone support

I was stressed about a name typo. They answered quickly, explained airline rules, and corrected it with a small fee. Calm, kind, and effective.

Simple way to compare fares

Signed up on Farehutz in a minute with just email and a code. The search filters are clear, and it showed total prices with taxes, which I appreciate. I figured out baggage details fast and the interface felt familiar, no heavy learning curve. Good for quick fare checks before I book.

Clear answers, quick reply

Support replied within an hour, explained fare rules plainly, and clarified refundability. Not chatty, but professional and accurate. My question was fully resolved.

Good pricing clarity

Fares felt accurate and I left reassured, mostly thanks to visible taxes and baggage notes. One refresh hiccup, but the quality of info and speed made me confident booking through Farehutz.

Solid for quick comparisons

I tried Farehutz to compare flight prices for a weekend hop. Communication was via email confirmations, which were timely and cleanly formatted. The interface is minimalist and quick. I had one pricing refresh mid-search, but it resolved on the next click. Transparent fees stood out.

Easy fare search and setup

Signing up on Farehutz took under a minute, and the search felt super snappy. Filters for dates and carry-on rules were clear. I liked how fees showed upfront, so there was almost no learning curve. Found a good deal fast.

Easy fares, clear filters

Signed up with my email in under a minute. The site made it simple to compare fares by time and baggage, and the calendar view helped me spot cheaper days. Navigation felt clean, no weird popups, and price rules were explained clearly.

2 a.m. rebook lifeline

When the schedule change email arrived in the middle of the night, I opened chat with sleep-squinted eyes and braced for chaos. The agent found an earlier flight in three minutes and asked me to confirm names like a hawk. I was still annoyed at the change, but the knot in my shoulders loosened.

Solid fare, small fee added

Found a good LA to NYC price. Small service fee at checkout but still cheaper overall. E-ticket hit my inbox in about 10 minutes. Would use again.

Cheaper flight without drama

Typed in dates, smashed search, got a decent fare. Fees were shown up front, thankfully no mystery gotchas at payment. Airline changed my time, and Farehutz actually picked up the phone and rebooked me. Not a miracle, but solid service for a Tuesday.

Simple to reach out.

Simple to reach out. Honest, kind and polite with clients. They always do follow ups and check on you. Really nice experiance working with them.

I reserved a flight thinking it was a nice deal

I reserved a flight thinking it was a nice deal, got a confirmation number but the ticket wasn’t fully confirmed yet. They rang me and said the flight wasn’t there anymore and they would add $80 more to keep it. When I said I’d rather book with another airline, they told me the ticket can’t be refunded. Watch out for them, they attract you with cheap prices and then hit you with extra fees while saying no refund. Really bad pratices.

Even though the company had some problems

Even though the company had some problems with the initial booking, I must say Scott was very nice to deal with during our check in. He contacted me first to tell me I could now check in after I called and it wasn’t ready yet. He showed real patience and good customer servis, always polite and helpful.

Chloe was a great customer service rep.

Chloe was a great customer service rep. She stayed calm and helpful while I was sorting things out. Very polite and proffesional too. It was a nice experience. Thanks!

VERY, VERY UNHAPPY!!!

I reserved and paid for tickets as shown on the website. Later, a customer service agent called to tell me my seats were gone and the next available flight was 2 days later, not even from nearby airports. I had no choice but to accept the 2 day delay, paying an extra $75 per ticket. Our stay at the destination was already short, and now it was even shorter. After I confirmed my changes, I saw on the site the same flights were still available. It really feels like a trick to force customers to pay more. On top of that, I was charged twice: $1600 to the airline and another $500 for booking services. I ended up paying $1600 for two tickets and $500 for services that cost me 2 days at my trip.

Clark was really helpful and very patient with all my questions.

Clark was really helpful and very patient with all my questions. Emily stayed polite and professional the whole time. I apreciate their support and care.

Thank you so much, I really liked it.

Thank you so much, I really liked it. Robert was friendly and fast with the service, he made everything simple and easy to deal with.

Emily was really kind and fast when helping us

Emily was really kind and fast when helping us with the boarding pass process. She made everything clear and simple, and I apreciate her patience.

Nice work

Nice work, they checked back to be sure all was fine! I will go with them again! Thank you! Recomand!

Kylie is really great, very professional

Kylie is really great, very professional and super kind. I hope the company brings in more staff like her, she makes everything easier and pleasant!

Rose is really great, very professional

Rose is really great, very professional and super kind. I hope the company hires more staff like her, they are a real pleassure to work with!

Emily was very kind and patient, she responded

Emily was very kind and patient, she responded to all my questions and assisted me without any problems. She even arranged a wheelchair for me since I am a disabled veteren. I really appreciate all her help.

This was my first time using Farehutz and I was a little

This was my first time using Farehutz and I was a little upset to see that the fare I bought was not possible since the airline had no more basic seats. But the Farehutz staff did a good job getting me another option and making sure I was booked fully with confirmation of getting my e-ticket.

Emily, once again was really kind and supportive

Emily, once again was really kind and supportive by making sure the airlines knew my husband needed a wheelchair. Stayed on the phone with me until everything was fixed. Thank you Emily

The staff are really nice, especially Hailey.

The staff are really nice, especially Hailey. Very kind and not just listened to my questions but gave clear answers right away. They reached out quickly when a problem happened with my booking and offered a solution that was even better than my first plan. I would use them again without hesistation.

I rang them on Saturday afternoon and talked with Emily.

I rang them on Saturday afternoon and talked with Emily. She was really kind and very helpful. It was a really good experiance. Thanks Emily :)

Emily is a very nice customer helper who answers quickly

Emily is a very nice customer helper who answers quickly and helps with getting boarding pases. She is friendly and makes the process easy for everyone.