TheFlightMakers.com

Gary was great.

Gary was great. He knew his stuff, was professional, friendly, and really helpful. He's a great asset to your airline!

Bella was really helpful when I had to make

Bella was really helpful when I had to make changes to my flights due to my son's Naval Aviation Graduation dates being moved. She explained everything well. Was able to keep the same times too.

A nightmare agency

I contact them to buy 2 airplane tickets and I give all the information they need and they give me a hard time to give me my confirmation number plus they used a stolen credit card to buy my tickets and I can't travel plus they steal my money I don't recommend this agency to nobody they ruined my vacations

Onyx did an amazing job helping

Onyx did an amazing job helping us when we ran into a highway shutdown. He was understanding and very worked with us to make sure we were able to adjust our travel planes.

Onyx did an amezing job helping

Onyx did an amezing job helping us when we ran into a highway shutdown. He was understanding and very worked with us to make sure we were able to adjust our travel planes.

Onyx was very customer oriented and displayed

Onyx was very customer oriented and displayed a real interest in helping the customer. He is an outstanding representative of your organization. He is one of the best agents I have had the pleasure of dealing with.

My flight maker was ONYX and he was

My flight maker was ONYX and he was fabtastic. He went totally above and beyond to help me rearrange my flight due to weather concerns. He was very polite. Any time we ran into a complicating factor he was able to work around it. I could not have been more pleased or better served. I am 78 and often get poor customer service at other businesses. This was outstanding!!

Thank you for your help

Excellent service from Thiago, he helped me with everything I asked for, even cheking me :) thank you very much. I recommend him!

Thiago

Very good service, very knowledgeable staff. Very good service, very knowledgeable staff.very good service, very knowledgeable staff.

Alonso Moreno

Good experience, excellent service, very friendly, very responsible with the service and easy to buy through the app.

Tiago sanchez

He helped me with my flight, he helped me to understand it, I was well treated and good service, he treated me with respect, all good thanks.

Thiago

Mr. Thiago has provided me with all the information regarding my flight, very good service from him.

Lucas Martín

Thank you very much to Lucas Martin for your attention and excellent service, thank you very much for your patience.

Tiago Sánchez

Excellent service Tiago gave me many blessings God bless you. Excellent day. Thank you very much

The company was real help when

The company was real help when I needed to change my flight due to a family emergency. Dwayne Johnson was nice and understanding. He gave clear instructions and went extra mile. He treated us well and even checked in afterwards.

Freddy did a great job helpin me.

Freddy did a great job helpin me. Unlike other agents, he went the extra mile. He was really keen on helpin me out. His follow through was good. I was surprised by how much effort he put in to get the results I wanted. He called me multiple times to sort out a charge issue with my credit card company.

Had to cancel my non-refundable

Had to cancel my non-refundable, non-changeable international fare. Agent Thor helped a lot. He's really good at his job! He got approval from his supervisor so I could get most of my money back. Even the extra stuff I paid for. Thor knew what to do, which made it less hard. Ask for Thor.

I paid for bags using your bundling

I paid for bags using your bundling feature, but the system didn't record the purchase. As a result, we got charged twice for bags and faced a $25 fee for counter check-in. Despite speaking directly to a Frontier person, they kept insisting it was handled by a third party.

I am writing to share my dissatisfaction

I am writing to share my dissatisfaction regarding my recent flight cancellation and the subsequent challenges I faced with getting reimbursed for the extra expenses I had on Jan 18, 2024. My original flight got canceled, and I had to buy new tickets last minute because of it. This cancellation was done by Delta, Air France's partner airline. When I asked Air France for reimbursement, they said my receipts weren't acceptable, which doesn't make sense to me. They only sent me an email acknowledging the forced purchase without an official receipt. Also, an Air France agent named 'Thor' promised me a EUR 150 voucher, but I never got it. This whole situation not only caused me financial trouble but also made me doubt if Air France follows EU passenger rights rules. According to Regulation (EC) No 261/2004, passengers should get compensation and help for cancellations and delays. This rule is meant to protect passengers from extra costs caused by airline problems. So, I'm asking for a thorough review of my case and quick reimbursement for my extra expenses. If Air France doesn't follow the EU rules, it doesn't look good for them, and I might have to take further action, like getting legal advice or contacting the right authorities. I hope Air France takes this seriously and makes things right.

I needed to cancel my trip

I needed to cancel my trip and phoned to have my miles put back into my Aadvantage account and the taxes refunded. I was surprised when Sean mentioned a $125.00 fee for putting the miles back into my account. No one had mentioned any fees when I booked the flights. I reiterated that I should have been informed about any fees by the person who booked the flights. Sean acknowledged this and waived the fees. What I liked most about Sean was his promptness in resolving the issue and his friendly demeanor. I appreciate how Sean treated me and therefore, how American Airlines treated me.

Some agents seemed reluctant to assist

Some agents seemed reluctant to assist us with our requests, but Ruth went the extra mile. She consistently kept us informed and made significant efforts to meet our needs. I appreciate her dedication to excellent customer service and would suggest considering Ruth for any future plans.

This company poses as American Airlines

This company poses as American Airlines, but it's far from the real deal. They went ahead and slapped my card with not one, but four unauthorized charges, adding up to a whopping $818.38. And to add insult to injury, they had the audacity to pin the blame on American Airlines. If that wasn't enough, they sneakily tacked on an extra $300 and $138 under the guise of taxes for PCM Travels. And as if mishandling my finances wasn't bad enough, they mistakenly sent me the travel itinerary of some other unfortunate soul headed to Singapore. Talk about a complete disregard for confidentiality!

I appreciate the company's responsiveness

I appreciate the company's responsiveness in addressing my flight cancellation concerns and facilitating a refund for future travel. They provided satisfactory attention to the issue, ensuring a smooth process for reimbursement.

Despite a hiccup with my daughter

Despite a hiccup with my daughter misspelling her name on a Kent State University trip booking, the initial $99 correction fee was a financial challenge. Gratefully, Gary's efforts in securing a waiver for the fee allowed my daughter to proceed with the journey, supported by a scholarship. Gary's assistance is appreciated, influencing our decision to remain loyal Frontier Airlines customers.

Despite encountering numerous issues

Despite encountering numerous issues while purchasing four Paris tickets with three credit cards, the four-hour ordeal was alleviated by David's exceptional patience and kindness. His assistance proved invaluable for four older women striving to embark on a once-in-a-lifetime vacation. David's support deserves the highest recognition as attempting the task alone would have been challenging.

This company is an absolute scam!

This company is an absolute scam! They manipulate Google results with paid ads, posing as United Airlines. They used my credit card for a lousy, low-quality flight and tacked on an extra $150. My personal information is compromised. Exercise caution!

Mixed Feelings about Customer Service

My experience with Anthony had ups and downs. He promised a free carry-on per person, but later I discovered the airline didn't charge for carry-ons. I felt misled, thinking he was doing me a favor. Furthermore, Anthony persistently asked for a review even after my initial agreement. While appreciative of the gesture, the misleading nature of the offer and the pushy approach towards obtaining a review raised concerns about transparency and customer service integrity. It left me with mixed feelings about the overall experience.

Exceptional Service from Freddy

I'm grateful for Freddy's exceptional assistance in securing my ticket. His patience and diligence were evident as he meticulously explored various fares to find the most affordable option. Freddy's dedication and helpful approach made the ticketing process smooth and ensured I got the best deal. Thank you, Freddy!