StyleVana

It’s been a terrible experience!

It’s been a terrible experience! I ordered from your website over 3 weeks ago, order #BWSVEUB1000128490, placed in July. I double checked the address and even gave it again when there were problems, but it was right from the start. Yet, after all this time, no sign of my package. I’ve politely requested for you to sort this out and refund me as fast as possible. But still, no response from your side. I am really unhappy with how this is going. Still hoping for my refund!

Fraud and Scam

I wish I can give this company a negative 1000 score. I had the worst experience with Stylevana, and I’m absolutely furious. I placed an order No. BWSVAUA160412296 on 31st July 2024 while visiting Australia, but it never arrived on time. Before leaving on 13th August, I instructed Australia Post to return the package if it was delivered after my departure. Well, it was delivered on 14th August, and Australia Post followed my instructions, returning the package to Stylevana’s warehouse on 16th August. I even received tracking confirmation from Australia Post that the package was delivered successfully to Stylevana's warehouse. Since then, I’ve been emailing Stylevana repeatedly, providing ALL the proof that the order was returned and asking for my refund of 88AUD. How did they respond? They didn’t. They ignored every single one of my emails until I had to post a negative review on Jabbar just to get any attention. When they finally replied, they had the nerve to offer me a useless AUD88 coupon – despite clear proof that the order was NOT lost and was already in their warehouse! It's been THREE MONTHS of constant emails to this company and they are ignoring my requests. Their response is beyond disgusting. It’s like talking to a BOT, with the same scripted nonsense over and over, refusing to acknowledge that they have my returned order! This company is a scam. They’ve stolen my money and are now forcing me to buy from them again, as if I’d ever give them another cent. Their customer service is non-existent, and they prey on customers with their shady practices. DO NOT WASTE YOUR MONEY HERE! They’ll take your money and run, and if you’re lucky enough to even get a reply, they’ll just offer you a pathetic coupon to silence you. STYLEVANA IS A TOTAL SCAM! Refund me my money.

I’ve bought from Stylevana a few times, and it was kind

I’ve bought from Stylevana a few times, and it was kind of a mixed bag. Some orders took way too long to arrive. I feel like they list things on the website that they don’t even have in stock, and then they have to get them from somewhere else after you place your order. They really shouldn’t sell stuff they don’t already have on hand. Sometimes, I do get my order fast, but it’s a bit of a gamble, really. You never know if what you’re buying is actually in their warehouse or not. The prices are nice and they have lots of brands, though. Eventually, your order will come, you just gotta be patient. On the bright side, their customer service responds quickley.

Awful service and annoying company rules.

Awful service and annoying company rules. I made a big order, but it took more than three weeks to ship because some items were not available. Why were these items listed for sale in the first place? And why couldn't they send the order in different packages to prevent delays? I had to buy new skincare products from another store since I didn't think shipping would take so long.

Consistently bombarding with promo pop-ups

Consistently bombarding with promo pop-ups is very irritating. Having to uncheck the subscribe to promos box multiple times is a big no for me. Most likely, I won’t be ordering from here again.

No update on my order, just a generic

No update on my order, just a generic email from their support team. After seeing other reviews, it looks like they might be a fraud or just don’t care about shipping things on time or at all. Will never use them again. Shamful!

Never again. Run from this website!

I am waiting for over 6 weeks for my order to at least be shipped (all goods supposedly in stock). Wrote 5-6 times to support over the last 3 weeks only to be completely ignored! There is absolutely no communication with the customer and I worry I will never see my order nor my money. I will NEVER BUY HERE again and strongly advise anyone to do the same!!

The variety and cost of brands/products here are really good!

The variety and cost of brands/products here are really good! Shipping could be faster (perhaps try DHL), but I haven't faced any problems like some others have. I've ordered about 3 times to the US, and all packages arrived without any issues. I always pick items that ship in 24 hours. It’s worth noting since some items say ‘Will ship within 30 days,’ which is easy to miss. Generally, it takes about 2 weeks for delivery. Also, the mystery gift is often 'unavailable.' Still, I really enjoy getting free gifts through codes to try new things I wouldn’t have otherwise. Thanks, Stylevanna!

Finding what I needed was straightforward.

Finding what I needed was straightforward. The site was simple to navigate and buy from. Still, the checkout did not show an expected shipping date or delivery time for standard or express options. They should include this detail.

I ordered 4 items 3 weeks ago

I ordered 4 items 3 weeks ago, but they haven’t shipped them. I emailed several times with no reply. I requested a cancellation, and they agreed but now they are not giving my money back. How long has it been? Frauds. If they don’t return my money by Monday, I’ll consult a lawyer and make a complaint.

The site took more than 2 weeks to handle my order.

The site took more than 2 weeks to handle my order. When I asked about it, they said it was in process and would need another 2 weeks to be shipped. I requested to cancel the order since waiting a month for skincare was too long. I got no reply, was charged anyway, and still haven't received my order. I wouldn't use this site again or suggest it to others.

My issue is that the mobile app doesn’t show my

My issue is that the mobile app doesn’t show my whole shopping cart. It’s a big bother to go to checkout just to review my cart. Can this be improved? Not very user-friendly. I’d also like to see more pictures of the items I’m buying. Aside from that, I do like the products.

Order #BWSVXXA101611424

Order #BWSVXXA101611424 I am very disappointed with this company's poor customer service. I placed an order 24 DAYS AGO and still have not gotten any updates on my package. The tracking link they gave me is totally broken—it's useless! I paid extra for insured delivery, expecting timely updates and safe delivery, but I've been left without any information. For the last FOUR DAYS, I have been asking for a refund, and they seem to be doing everything they can to avoid giving it to me. This is completely unacceptable! How can a company ignore a customer who paid for insured shipping and then refuse to handle a simple refund? I would NOT suggest this company to anyone. Save yourself the trouble and avoid ordering from them completely!

I placed a second order with them, hoping it would go better.

I placed a second order with them, hoping it would go better. The first time, I didn't get any updates on shipping time and waited 6 weeks. I had to email them, and after 4 days, they said it would ship "soon" with no date given. Eventually, the order arrived with everything I wanted. I tried again, thinking the first issue was a fluke... but it wasn't! No updates again. I got a PayPal refund for an item but no communication from stylevana about the refund or missing items. Their customer service is a joke.

Overall, I realy like Stylevana.

Overall, I realy like Stylevana. I like that I can buy my favorite products for a good price. My cons are that I wish the shipping was quicker (but it’s worth waiting), and my other con is that navigating the website can be a bit annoying, especially when trying to view the cart between searches.

This company is a scam!

This company is a scam! They don't respond to emails, lie and cheat customers. They're running fake giveaways on Instagram and not giving refunds. Shame on them for tricking people! I want my money back!

Prices are fair compared to others.

Prices are fair compared to others. Arrived in 26 days by DHL. Packaging was good. No email before delivery. Some DHL drivers don't leave notes for undelivered parcels, leading to missed deliveries.

Huge scam!

Huge scam! Avoid ordering from them. Cancel ASAP. They're terrible at giving clear answers and their customer service is awful. I doubt I'll ever get my order; it's been stuck on "label created" indefinitely. Report them to higher authorities—I am. Order #BWSVXXA101658630—when will it finally ship?

I got a broken item but couldn't return

I got a broken item but couldn't return it because I missed the 48-hour report window. They said they can't accept my claim. I was away, and my roommate got the parcel, so I couldn't report it in time. They won't give me a free return label; I have to pay to ship it from the UK to Hong Kong. Worst CS ever! I'd AVOID this company completely.

Stylevana consistently offers great sales

Stylevana consistently offers great sales and I appreciate how members receive an automatic discount. I've discovered many great deals in the secret sale section. Whenever I compare my Stylevana cart to other KBeauty sites, SV always has the better deal, and the variety is unmatched. They also have good coupons that include full-sized products. Shipping is decent if you pick items that are in stock. Can't say enough, I just like Stylevana.

My second time orderin korean skincare stuff

My second time orderin korean skincare stuff from Stylevana and not really sure why they've been rated so poorly by others. They offer good prices, often cheaper compared to UK based businesses. I usually order a decent amount to get free shipping and pay a bit extra for shipping insurance. Considering how much cheaper the products are, I think it's worth it to make sure you're covered in case something happens with the courier company. I placed an order which was delivered after 8 working days. Also I had a problem accessin the website and emailed customer services. To my surprise, I got a prompt response within 24hrs and problem solved. Very happy customer and will be using again!

Scam

I made the mistake of purchasing products on this page in the month of February, which were never delivered to me. I contacted customer service two weeks later and they answered me that they were investigating the case.... Three months later they were still investigating, and I wrote to them 5 more times, but they did not answer me again... Finally in May I decided to file the complaint with Paypal, the method I used to pay, and thanks to them I was finally able to receive the refund notice. I will never buy from this website again!

Great service!

Great service! The company provided excellent customer support throughout my purchase. My order arrived in perfect condition and faster than expected. The staff were friendly and helpful, making the whole experience pleasant. I highly recomend this company to anyone looking for reliable products and great service.

I regularly get my skincare from Stylevana.

I regularly get my skincare from Stylevana. It's a real deal for Korean skincare. Prices are fair, often with IG discounts. Delivery is swift, usually 2nd day. It takes 2-3 weeks, but that's okay. Packaging's good, not like yesstyle's plastic bags. Only small downside is new "viral" products not always in stock.

Their ordering process is simple and easy

Their ordering process is simple and easy, with competitive prices for their products. Getting a discount on the first order is a nice perk. I just hope my package arrives on time as promised.

I've likd everything about

I've likd everything about STYLEVANA. All the stuff I'm using - quality and price. Only hard part is waiting two weeks. But when you get the stuff, it's like Christmas. Thank you.

Ordered on March 6th and still waiting

Ordered on March 6th and still waiting with no updates. Tried contacting customer service multiple times with no response. Paid over £1,600 and haven't received anything. Going to contact my bank and take further action against these scammers. Avoid ordering from them, terrible customer service and seems like a scam.

The product selection is impressive

The product selection is impressive, particularly the convenient travel-sized options for sampling. However, the timeframe from order to shipping update was slightly prolonged, taking 12 days from the January 10 order date. The lack of status updates beyond "not shipped" was a drawback. Despite this, the overall experience has been positive so far.

While the products and pricing are

While the products and pricing are appealing, navigating the website proved to be a test of patience. Constant pop-ups and flashing promos made the checkout process an ordeal. Attempting to apply a promo code became a frustrating dance between clicking, copying, and pasting, only to find myself back on the shopping page. Simplifying the user interface and minimizing intrusive ads would greatly enhance the shopping experience. Shopping should be seamless, not a juggling act with promotions.

The website's user-friendly interface made my shopping experience seamless

The website's user-friendly interface made my shopping experience seamless. I easily found all the J-Beauty products I needed, and the prices were excellent. I'm impressed and will definitely return for all my future beauty product needs.