TheraPetMD.com

The Diffusers Don't Work & They Won't Let Me Return the Diffusers

I ordered diffusers to use in my house for my 2 dachshunds. I used them for a few weeks & I did not see any differences in my dogs' habits. The return policy is laughable b/c you have 30 days to return the items, but you have to allow 7 days for the product to start working. I contacted the company about returning the diffusers. The company took days to return my email. The company continued to string me along. The company asked for photos of the items I wanted to return. A few days later I receive an email stating I could not return the items b/c the diffusers were used & not in the original box. I thought this was hilarious b/c how can you know if the product works or not unless you use the product! Poor return policy!!!!

I really like the Therapet Cat Diffusers

I really like the Therapet Cat Diffusers. I tried other brands before, but none work as well as these. If you want something that helps, this is the one.

Response time was very good.

Response time was very good. They contacted me again after my question to check if I needed more help and to remind me to get in touch if I have any other questions or requests.

SCAM

Didn't work cancel subscription. This is a scam and a waste of money that I can't afford. I am a widow and senior citizen

There are meds like a magic drink that calms my puppies down.

There are meds like a magic drink that calms my puppies down. So when we go out, they just chill and snuggle on the couch before that. Before, they would go wild, pee everywhere in the housee, and chew on anything they saw. Now they seem calmer and more comfy even when we're at home. I really can't recommend this enough. This is the third time I've bought it and we've been really happy with how it works. We strongly recommend this product.

Another scam

This diffuser does not only NOT reduce stress among my dogs and reduce accidents in the house, it has increased their peeing EVERYWHERE. Since I plugged it in, my dogs are peeing in my house, forgetting they are housebroken. I have been gone a few times since plugging in this diffuser and every time I get home, I spend OVER AN HOUR cleaning up pee. I have gone through over a dozen family size rolls of paper towels in the last 7-10 days, thanks to this scam. Very disappointed. I am requesting a full refund.

At first, I bought this product to try it out alongside

At first, I bought this product to try it out alongside an oral herbal treatment my vet suggested. I've seen a clear improvement in my pet’s behavior since he is very shy and also has incontinence issues.

My dogs look calmer now

My dogs look calmer now and my male dog stopped peeing on the couch. I told my mother and sister-in-law about it. Nice product. Will for sure order again!

This product really helped me when I took in my street dog

This product really helped me when I took in my street dog. The way my pets got along was easy and the little stress peeing went away. I still use it in the dog room and was happy to see my vet using it in her exam rooms too.

These really help. I didn’t believe it at first

These really help. I didn’t believe it at first, but my cat with kidney failure was peeing all over the place for months. We thought he wouldn’t make it, but after getting these, he has stayed alive for a whole year more. I’m not sure why or how, I just know these work and they’ve made a big difference for us!

When I got my order from May, one of the sticks in the air

When I got my order from May, one of the sticks in the air diffuser was broken. I reached out to Therapet and they answered quickly and sent replacement refills. I’ve only used the product for less than a week. Too soon to say if it helps with my territorial cat.

Honestly, I never believed a diffuser would

Honestly, I never believed a diffuser would calm aggression, but my territorial tom cat has really relaxed a lot. He used to fight any cat near our yard, now he just sits by the window and watches. Saving on vet bills is a big plus.

Our dachshunds are very excitable – barking

Our dachshunds are very excitable – barking, anxious, and unpredictable. Therapet aromatherapy has helped them relax a lot. They’re still not perfect, but they’re way calmer – we’ve definitely seen the improvement!

Loki used to be kinda bossy with my other cats.

Loki used to be kinda bossy with my other cats. I thought thats just his nature, but after I plugged in the diffuser, he calmed down a lot. He’s still in charge, but now there’s way less silly drama.

When we moved, Albie became really quiet.

When we moved, Albie became really quiet. He didn't eat much and just sat in a corner. I bought these diffusers to see if they'd make a difference, and after about a week, he was back to his usual self, exploring again.

I tried a lot of things to calm my dog's anxiety

I tried a lot of things to calm my dog's anxiety, but none seemed to work until I found this. Although he still has a few quirks, he's definitely more relaxed now. If your pet has anxiety, it's definitely worth giving this a shot.

My dog has always been really scared of thunderstorms

My dog has always been really scared of thunderstorms, and nothing seemed to help. After trying these diffusers for some time, he still notices the storms, but he doesn't freak out anymore. Last time, he even managed to sleep through most of it. So glad I found this.

I tried many things to calm my anxious dog.

I tried many things to calm my anxious dog. This is the only one that really made a real change. Keeping it FOREVER.

Therapet make good products that really help!

Therapet make good products that really help! They work better than Feliway here in Australia and the delivery is fast.

Got it in February when my 9yo boi was strugling

Got it in February when my 9yo boi was strugling with being rough towards his 9mo sister. He’d go at her full force with 17lbs! I would shout & no one felt good. I read that the full-power of the plug-in could take months. I needed something faster cause my vet said he should have meds & wear a harness with a lead for control & be totally kept apart from her. He’s real calm around others just not her! He got his meds & the harness & lead are coming. After a few days on his meds, he’s more gentle with the kitten, though she’s still nervous around him. The TherapetMd is helping her more cause she’s on that side of the room. She just stops & sniffs the pheromones at full-strength. She wants relief too. Now our home is calm, no more shouting.

Not happy

I purchased this product and noticed an odd plastic burning smell, both of my animals have been throwing up and i had to stop using

My dog used to go crazy over every tiny noise.

My dog used to go crazy over every tiny noise. A car door closing down the street? barking. The wind blowing? Barking. Something only he could hear? Yep, barking. These plugins really made a diffrence for him. He still barks when it makes sense, but now he's much calmer. My ears and my neighbors are grateful. Good service as well, they update you at every step.

Archie has always been nervy

Archie has always been nervy, scared of the wind, barks at nothing, you name it... decided to try these plugins as a final attempt and honestly, he's a new dog. he still has some moments, but he's no longer walking around all night or reacting to every small sound. wish i knew about these earlier!!!

I’m still waiting to see any changes.

I’m still waiting to see any changes. Maybe it’s just too early to tell? Or perhaps my two stubborn pups are the issue? Either way, the customer service has been amazing. They’ve been very quick to reply — I really want this product to work for us, but if it doesn’t, I’m sure customer service will sort things out quickly.

Calmed our cats.

We have two beautiful Russian Blues. They are sisters, but they like to fight after dinner. We noticed that the nightly swatting at each other had stopped within a couple of days of having this plugged in. We ran out of the product, and then the fighting resumed again, so here we are—buying refills.

I can't recommend the TheraPet Diffuser enough!

I can't recommend the TheraPet Diffuser enough! This product really helped my dogs stay calm and stopped the indoor accidents. I saw results within just a few days. They seemed way more relaxed and the bad behavior dropped a lot. The customer service was also really good. They got back to me fast with my questions and even checked in to see if everything was going fine. It’s not common to find a company that genuinely cares about its customers and their pets, but TheraPet really does. If you're thinking about it, go ahead and try it—you won't be sorry!

When I inserted my first pod, it only worked for about 2-3 weeks

When I inserted my first pod, it only worked for about 2-3 weeks when I was expecting it to last a month. I reached out to support and shared my concern. The representative who got back to me was polite and quick to respond. She assured me that the units should last around a month and sent replacement units just in case the plug-in one was faulty. The product appears to be benefiting my cat, and the support experience was great. The company definitely seems dedicated to customer service and customer happiness.

We hope this helps with our stray cat who is a bit agresive

We hope this helps with our stray cat who is a bit agresive. He seems a little more relaxed now, so we’ll keep trying this product for some time. The customer service at Thera pet is very good. They reply fast and are always nice to help with any problems.

Peter was realy good at helping with our

Peter was realy good at helping with our questions about the area each diffuser covers and picking the right amount of diffusers for us.

Had an issue with delivery damage

Had an issue with delivery damage, but customer service replied fast and took care of it right away. Very good customer service!