Frontier Airlines

1.2

317 reseñas
  • 5 estrellas

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  • 1 estrellas

24%

24% de los usuarios recomiendan Frontier Airlines. Baja calificación en esta categoría

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Viajes y Vacaciones

Frontier Airlines es el puesto 33 de 33 mejores empresas en Viajes y Vacaciones en RealReviews.io

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Acerca de Frontier Airlines

Frontier Airlines (NASDAQ: ULCC), con sede en Denver, Colorado, está comprometida con su filosofía de ofrecer “tarifas bajas bien hechas”. La aerolínea opera 120 aviones de la familia A320 y cuenta con la mayor flota de A320neo de Estados Unidos. Su eficiencia se ve reforzada por la configuración de los asientos, las medidas para reducir el peso y su proceso de gestión de equipaje, lo que la convierte en una de las principales aerolíneas estadounidenses más eficientes en consumo de combustible por milla de asiento disponible. Con más de 230 nuevos aviones Airbus encargados, Frontier planea seguir ampliando sus operaciones. Su misión es ofrecer viajes asequibles por todo Estados Unidos.

Datos clave:

  • Ubicación: La sede central de la empresa se encuentra en Denver, Colorado, Estados Unidos.
  • Fundadores: Frontier Airlines fue fundada por Frederick W. “Rick” Brown, Janice Brown y Bob Schulman.
  • Fecha de fundación: La empresa se fundó en 1994.

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Calificación en otros sitios web

  • Trustpilot

    1.2

  • Better Business Bureau

    1.0

  • Yelp

    1.4

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  • K

    Kris

    1 reseñas

    United States

    I've had my fair share

    I've had my fair share of travel woes with Frontier Airlines, and it's been anything but pleasant. My latest ordeal was sending my kid back to college. I snagged a last-minute deal that seemed too good to be true. Well, it was. We kicked things off with a three-hour maintenance delay, just sitting around twiddling our thumbs. By the time they finally landed in Houston, the weather had turned, leaving everyone stuck on the plane, waiting to get off. It's frustrating beyond words. I’ve learned my lesson the hard way—sometimes you really do get what you pay for. Never again with Frontier, even if it means shelling out more cash. Total disappointment.

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  • M

    Mc

    1 reseñas

    United States

    Flying with Frontier Airlines was

    Flying with Frontier Airlines was a wild ride, to say the least. I couldn't believe they charged me $60 just for a carry-on! It's like, really? And then, needing help at the check-in desk cost me another $20. Seriously, that's just off the charts. Who even does that? It's like they’re just looking for ways to charge extra at every turn. I felt like they were trying to squeeze every penny out of me. It was really frustrating and definitely not what I expected. I've flown with other airlines and never experienced anything like this. Just a heads-up if you're considering booking with them, be prepared for some unexpected fees.

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  • D

    Danielle Howard

    1 reseñas

    United States

    Flying with Frontier was such

    Flying with Frontier was such a disaster for my family that we've sworn them off for good. Our flight, which was supposed to take off at 10:35pm, ended up delayed for over three hours before they just cancelled it at 1am. They promised a hotel voucher via email, but nothing ever showed up. We were rebooked for the same time the next night, but guess what? That flight got cancelled too at the last minute with zero explanation. Their website conveniently stopped working, so we couldn't even get help or a refund. By the time we added up all the unexpected costs—hotels, Ubers, meals, and eventually another flight on a different airline—it was clear we should have just gone with a better airline from the start. Avoid Frontier like the plague.

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  • A

    Ana

    1 reseñas

    United States

    I tried booking a flight

    I tried booking a flight with Frontier Airlines, and it was a nightmare. The website glitched out on me, and I ended up losing $400 because of their system's failure. When I reached out to customer service, I was hoping for some real help, but they were impossible to get a hold of, and when I finally did, their response was just dismissive. I spent hours trying to fix something that wasn't my fault, and they just didn't care. The site is unreliable, and the support is a joke. Honestly, travelers deserve way better. I’m done with Frontier and suggest others think twice before booking with them.

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  • j

    jaime

    1 reseñas

    United States

    I thought I was saving

    I thought I was saving money by choosing Frontier, but it turned out to be a huge mistake. They canceled my flight last minute, leaving me stranded and frustrated. I ended up spending more on last-minute alternatives than I would have if I'd just booked with a reliable airline from the start. The stress of unpacking and scrambling for a new plan was not worth it. Frontier's low fares seem tempting, but the hidden costs and potential for canceled flights make it a bad choice. Next time, I'll definitely go with an airline that values its customers and provides a reliable service. Lesson learned the hard way.

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  • D

    Donghua Li

    1 reseñas

    United States

    Flying with Frontier was a

    Flying with Frontier was a complete mess from beginning to end. Tried using the self-check-in, but it didn’t work. There were three desks open, but not a single soul there—even though it was just 5:30 pm. I called for help and ended up waiting 20 minutes, only to get hung up on. It was just frustrating all around. They wouldn’t refund my ticket, and I ended up wasting $70 on Uber rides and losing a few hours of my day. It was such a disaster that I won't be flying with Frontier again. A real disappointment!

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  • M

    Mary from Maryland

    1 reseñas

    United States

    I was all set for

    I was all set for my holiday trip to Chicago when, out of the blue, Frontier Airlines canceled my flight just two days before Christmas. They didn't even bother to explain why, and to make matters worse, they couldn't book me on another flight, not even to nearby Milwaukee. I tried getting them to book me on a different airline, but they just flat-out refused. I ended up having to shell out $485 for a last-minute one-way ticket, hoping they'd reimburse me. Nope, no luck there either. All they gave me was a refund of my original $102 fare and a $100 voucher for future travel. After being left in a bind like that, I'm not so sure I'd fly with them again.

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  • R

    Rey Mur

    1 reseñas

    United States

    I got to tell you

    I got to tell you about my recent trip with Frontier. It was a nightmare from start to finish. First off, the wait to check bags was beyond ridiculous. I mean, every other airline, even Spirit, has those convenient drop-bag machines, but not Frontier. It felt like I was stuck in line forever, just watching the clock tick away. The staff didn't seem to care much either, which made the whole thing even more frustrating. I expected at least a basic level of service, but this was just terrible. After this ordeal, I'm definitely looking elsewhere for my future flights. It's safe to say Frontier won't be seeing me again.

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  • C

    Connie King

    1 reseñas

    United States

    Terrible!

    Imagine this: My son, all ready to fly back home, gets his flight canceled just an hour before departure because of some so-called "airport maintenance." He had checked in five hours earlier, only to be left high and dry. All the flights from LAX were booked solid, and there was no help from the airline. No hotel, no transport, no food money. Just stuck, 700 miles from home. We tried talking to their supervisors, but all they offered was a measly $50 travel certificate. Seriously? That doesn’t even cover dinner these days! Frontier, you've lost us for good. I’m spreading the word to family and friends—no one else should go through this. Unbelievable customer service, or rather, the lack of it.

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  • M

    Michelle Blake

    1 reseñas

    United States

    Flying with this airline was

    Flying with this airline was quite the experience. They lure you in with a tempting price, but be ready for all the extra fees that sneak up on you. I ended up paying more than I would have for a regular flight! Checking in was a hassle, taking over two hours, and you're stuck using their app. Plus, they push you to use their credit card for payments. They only let you bring a 40lb bag, and if you go over, it’s $75 if you’re lucky enough to pay online, or over $100 at the counter. Customer service is outsourced, which made everything even more confusing. Honestly, the little savings just weren't worth the stress.

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  • M

    Mattea Brown

    1 reseñas

    United States

    I thought using their A.I.

    I thought using their A.I. chat bot would make things easier, but ended up canceling my flight by accident. Tried reaching out—emailed four times, called right away—but got nothing. It's like their Customer Service is just people reading scripts without any real help. Feels like they don’t actually care about us. It was Spring break, and losing 400 bucks just hurt. After this mess, I decided to steer clear of Frontier. It's frustrating dealing with such corporate nonsense, especially when you’re just trying to sort out a problem. You’d expect better support, but it’s just disappointment after disappointment. Not worth the headache.

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  • u

    uslad

    1 reseñas

    United States

    So, I was at the

    So, I was at the Vegas airport for my flight to Atlanta on December 14th, and things went south at the Frontier gate. I was all set to board when a staff member said I had to pay extra for my carry-on. Fair enough, I thought, so I moved stuff to my smaller bag that matched their rules. But, out of nowhere, the staff started yelling and refused to let me board. I was shocked and confused, trying to figure out why I couldn’t get on my flight. They just kept pointing fingers and talking down to me. In the end, I had to buy a last-minute ticket with another airline. The whole thing cost me time, money, and a lot of stress. This was not what I expected from an airline, and I hope they look into it.

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  • D

    Derrick Hagler

    1 reseñas

    United States

    I had a trip from

    I had a trip from Atlanta to Austin and chose to fly with Frontier. Let me tell you, it was worth every penny. My flight was on the new Airbus 380, and as a big guy at 6’3” and 280 pounds, I appreciated the extra space. I was in seat 10-C, right by the aisle, which was perfect. The price was unbeatable at just $103 for a round trip, saving me a long, expensive drive. The flight was smooth, but there was a bit of drama with a passenger and a cane that fell from the overhead bin. He made a huge fuss, but the flight crew handled it with incredible patience and professionalism. They even had EMS ready when we landed. Overall, a great experience and I’d definitely fly with Frontier again.

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  • A

    Adam

    1 reseñas

    United States

    I booked two Economy Bundle

    I booked two Economy Bundle tickets, thinking it would cover all our baggage needs—carry-ons, personal items, and even checked bags. Well, our plans took a twist when another airline lost our checked bags, so we skipped checking any luggage. On the flight, things got even weirder. A flight attendant plucked my paid-for carry-on from the overhead bin and plopped it onto my lap. It didn’t fit under the seat, so it just sat there awkwardly. Felt like we were breaking some safety rule. Called customer service the next day, hoping for a refund on the unused baggage fees. No luck there. They wouldn’t even let me talk to a manager or file a complaint. Definitely reconsidering my airline choices next time.

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  • J

    Josh Riemer

    1 reseñas

    United States

    My daughter, who just finished

    My daughter, who just finished her first college semester, was flying home with five checked bags. The airline crew suddenly announced they had to return to the gate, saying it was due to weather, avoiding any compensation. Once at the gate, the counter agent told her she was on her own to find accommodation and drag her bags along. Reaching out to customer service was a merry-go-round of unhelpfulness, with everyone passing the buck to another department. The airline's lack of care and responsibility was shocking. We're done with this airline, and I urge others to steer clear too. A frustrating experience, to say the least.

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  • C

    Cheryl Thompson Laub

    1 reseñas

    United States

    You won't believe what a

    You won't believe what a rollercoaster it's been with Frontier Airlines. My son thought the Go Wild Annual Pass would be perfect for our visits between Utah and Colorado. We bought it, but using it? That's a whole different story. It doesn't even show up in my account. Tried dealing with their AI, and it's like talking to a wall. Finally got through to a human, but they weren't much better. It’s a wild goose chase with no real help. And the refund? Forget it. They say it’s non-refundable, even though I can't use what I paid for. Frustrating to say the least. Such a hassle!

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  • P

    Pierce Foster

    1 reseñas

    United States

    I usually don't bother with

    I usually don't bother with reviews, but Frontier Airlines really pushed me over the edge. Picture this: I get to the bag check kiosk, and my reservation number just refuses to work. Long line, one stressed-out staff member, and when I finally reach her, she drops the bomb—my tickets are canceled. Apparently, they flagged my account as fraudulent. Not true! With no time left, I had to buy another ticket. The nightmare continued at my destination. My bag? Nowhere in sight. I scoured baggage stations, but it was lost. Frontier’s offices and lines were a ghost town. Days later, they told me my bag never even left the original airport. They promised to send it but couldn’t say when. Another day, another call—no updates, and tracking info disappeared. I’m now days behind on work and stuck in a loop of calls and airport visits. Frontier, you’ve redefined terrible service. If you’re reading this, steer clear of them.

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  • c

    chadillac

    1 reseñas

    United States

    I tried booking through

    I tried booking through this site, and honestly, it was a mess. The whole process felt like a maze, with so many pages and options popping up that seemed designed just to confuse and squeeze more money out of you. It felt like every click was a trap, leading to another charge or upgrade I didn't want. Navigating through the checkout was like trying to dodge hidden fees at every corner. It's frustrating because instead of a straightforward booking experience, it seemed like the main goal was to upsell at every step. I just wanted a simple reservation, but ended up feeling tricked into spending more than planned. Definitely not user-friendly and left a sour taste.

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  • L

    Lashawn O

    1 reseñas

    United States

    I had a rough experience

    I had a rough experience with Frontier Airlines recently. Picture this: I'm standing in line at the airport, needing to check in like the app told me to, and suddenly all the staff just disappeared. It's not even an hour before the flight, and I'm left there, trying to get someone's attention. I really needed help because I wasn't feeling well, but no luck. I called their customer service multiple times, even after the flight, but it was just frustrating. I felt let down, especially since I was counting on them to make things smooth. If you want a stress-free experience, maybe try American Airlines or United instead. Just steer clear of Spirit and Frontier if you can.

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  • N

    Nini Ramishvili

    1 reseñas

    United States

    You wouldn't believe what happened

    You wouldn't believe what happened at Chicago O’Hare with Frontier Airlines. We were on the verge of missing our flight, all thanks to a rather unhelpful employee named Brenda. She couldn't print my husband's boarding pass and weirdly directed us to customs clearance, who promptly pointed out that it was a Frontier issue. When we got back to Brenda, she just shrugged and said she couldn’t help. It was beyond frustrating. We insisted on talking to someone else, and thank goodness the next agent sorted it out in no time. The whole ordeal was stressful and unnecessary. Frontier really needs to step up their training game—Brenda was not equipped to handle the situation properly.

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  • A

    Adam-Boltz

    1 reseñas

    United States

    Alright, let me tell you

    Alright, let me tell you about my wild ride with Frontier Airlines. At first glance, those ticket prices look like a steal, right? But hold on, there’s a catch. Turns out, if you want to bring a carry-on, it's an extra $80 each way! And don't even get me started on the $25 seat fee each way. The real kicker though? When I noticed my birthdate didn’t match my TSA KTN and called them up, they slapped on a $99 fee to fix their mistake. Talk about a headache! Honestly, I wouldn’t wish this experience on anyone. Save yourself the trouble and pick another airline. Trust me on this one.

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  • A

    Armando Rubio

    1 reseñas

    United States

    Flying with this airline was

    Flying with this airline was a complete disaster. Flights were delayed, and the condition of the planes was downright awful. Imagine being stuck on the tarmac for an hour because the aircraft broke down—unbelievable! The way they treat passengers is just plain wrong. I even paid for a seat upgrade, but they didn't give me the upgraded seat and refused to refund my money. Seriously, the level of irresponsibility is shocking. If you have the option, pick another airline. Trust me, I won't be booking with them ever again. It was a huge mistake, and I hope others can avoid the same experience.

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  • L

    Lee Tolton

    1 reseñas

    United Kingdom

    I flew from JFK to

    I flew from JFK to MCO with Frontier recently, and honestly, I was a bit skeptical given their reputation. But, the flight itself was surprisingly smooth. We took off and landed on time, and the plane was clean and comfortable enough for the trip. The cabin crew was friendly and attentive, which was a huge plus. We even landed earlier than expected, and my luggage was out in no time. However, the ground staff at MCO could use some improvement. When I asked for directions to the car rental area, the staff member seemed annoyed and made an announcement instead of just helping me directly. Also, I had issues with seat pricing. I paid extra for a seat up front but didn’t get it. The refund process was a hassle, requiring multiple emails before anything happened. Despite these hiccups, I’d consider flying with Frontier again, but they really need to polish their service outside the flight.

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  • S

    Stewart Banenfeld

    1 reseñas

    United States

    So, there I was, excited

    So, there I was, excited for my trip after snagging what seemed like a great deal on a flight. But, get this—after buying the ticket, they hit me with a surprise $70 fee each way just for a carry-on. Seriously? How does it make sense for a bag to cost more than the actual seat? It's like they trick you with the cheap ticket only to hit you with hidden fees. And the chaos didn’t stop there. Despite calling and being assured there were no delays, I arrived early just to find out the flight was delayed by four hours. And then, while we were stuck on the plane, they tacked on another hour. If they could just be upfront about everything, maybe folks like me would consider flying with them again. But I'm done.

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  • J

    Joseph Brant

    1 reseñas

    United States

    I thought I was getting

    I thought I was getting a great deal on a flight, but it was a nightmare. At first, the prices seemed unbeatable, but then the extra fees started piling up. Every little thing had a cost—luggage, weight restrictions, even just checking in. It felt like they were trying to squeeze every last penny out of me. I was really frustrated by the end of it. What seemed like a budget-friendly option turned out to be way more expensive than I expected. It's just not worth the hassle. I won't be flying with them again.

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  • E

    Eva Lokodi

    1 reseñas

    United States

    Flying should be easy, right?

    Flying should be easy, right? Well, not this time. My flight was delayed by two hours, which meant missing my connecting flight. I tried to sort it out with the Frontier staff, but they were anything but helpful. Rude, dismissive, like my problem wasn’t their problem. The only options they gave me were overnight layovers, exactly what I paid extra to avoid! Can you believe that? It felt like they didn’t care at all. I was left with no choice but to cancel my whole trip, which was a total letdown. This experience was just frustrating and disappointing, and I’m not sure I’d fly with them again.

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  • m

    maritza caminero

    1 reseñas

    United States

    Flying with this airline was

    Flying with this airline was such a letdown. We thought we were being smart by getting the insurance, but turns out it’s useless. They make it sound like you can cancel anytime, but only if they think your reason is valid. We tried to get our money back, but no luck. Even reached out to the CEO, but he didn’t bother to reply. Seems like keeping our money is their priority. The flights might be cheap, but the risk is just not worth it. Honestly, it’s better to spend a bit more with another airline and avoid the headache. Save yourself the trouble and steer clear.

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  • J

    Julia Suhorukova

    1 reseñas

    United States

    So, there we were at

    So, there we were at Chicago O'Hare Airport, ready for our 6:30 a.m. flight to Cancun, when things went sideways. Messed up the online check-in, and the system locked me out. I thought, "No problem, I'll fix it at the airport." But nope, the Frontier Airlines supervisor just brushed us off, saying she couldn't help and pointing us to some number at 4 a.m. We were running around clueless, and no one had answers. Just when we thought our vacation was doomed, a kind security guard led us back to the counter. That's where a Russian-speaking woman, whose name I wish I remembered, actually sorted everything out. She was amazing! If it weren’t for her, our trip could’ve been a disaster.

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  • F

    Frank Lombardo

    1 reseñas

    United States

    Super frustrating!

    So, let me tell you about my wild morning with Frontier. I was all set for my early flight, and everything said Terminal E. Guess what? The plane was actually at Terminal D. I wasn't the only one — I saw at least five others in the same boat. By the time I raced over, the plane had already left. Frontier's solution? A 3 p.m. rebook, but with a fee. That would’ve messed up my plans to hang with family. I tried to cancel my return flight for a refund, but they wanted a fee for that too. I spoke to a supervisor and showed them proof of their mistake, but all they offered was a travel credit. I asked for a refund, and they flat-out refused, hiding behind some policy that didn’t even apply to my situation. Super frustrating!

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  • L

    Lily Baradar

    1 reseñas

    United Kingdom

    I wouldn’t recommend them to anyone

    Flying with Frontier Airlines was a total disaster from start to finish. First, I couldn't even check in online, and when I reached out for help, they were no help at all unless I coughed up €25 per person. Felt like they just didn't care. The luggage drama was next. We had proof that we could each have 20kg checked, but we were just 1.3kg over. Despite showing them the booking details, they wouldn’t budge. They said we could "move things around," but our carry-ons were packed, so we ended up paying €75 each. Then there was the counter guy. He was super rude when I tried to switch the scale to kilograms. He even threatened to send me to the back of the line. After paying the hefty fee, he oddly offered to check our carry-ons for free. Overall, it felt like they didn’t care about their passengers at all. Frontier Airlines was frustrating, and I wouldn’t recommend them to anyone.

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