Driveway.com

3.9

376 reseñas
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78%

78% de los usuarios recomiendan Driveway.com. Por encima del promedio en esta categoría

Por encima del promedio

Resumen de reseñas

3.9

78% de los usuarios recomiendan Driveway.com.

Driveway.com reviews reveal a mixed overall sentiment among customers. Many buyers and sellers praise Driveway.com for its friendly, responsive staff and straightforward online process—numerous customers mention representatives like Jaz, Marco, and Tyler for making car buying or selling easy and stress-free. Fast payment, competitive offers (often beating Carvana and CarMax), and the convenience of at-home delivery or pickup are frequently cited positives. However, significant negative patterns emerge: customers report inconsistent communication, lengthy delays with delivery or title/registration paperwork, and confusion over deposits or credit checks. Some Driveway.com customer reviews also highlight issues with undisclosed vehicle damage, warranty disputes, and challenges obtaining refunds or resolving complaints. While many have a positive, seamless experience, others find the process frustrating or disorganized. In summary, is Driveway.com legit? Most users receive attentive service and fair deals, but potential buyers and sellers should be prepared for possible administrative hassles and communication gaps.
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Las reseñas con respuestas atraen 🔥59% más clientes recurrentes y 🔥20% más clientes nuevos

Cada marca en RealReviews.io pertenece a una categoría específica, donde ocupa una posición en el ranking. La clasificación se determina por varios factores, como la calificación general del sitio, el número de reseñas, la actividad del negocio en la gestión de reseñas, la interacción con los clientes y más.

Categoría:

Vehículos de motor

Driveway.com es el puesto 0 de 0 mejores empresas en Vehículos de motor en RealReviews.io

Acerca de Driveway.com

This company prioritizes serving its customers and their families, making it their top commitment. They offer a hassle-free car-buying experience with transparent, no-haggle pricing, a 7-day money-back guarantee, and convenient delivery options, including your driveway. Their online platform simplifies buying, selling, financing, and servicing your vehicle. Whether you're a first-time buyer, seeking an upgrade for adventurous journeys, or accommodating a growing family, this company is dedicated to helping people acquire the wheels they love to reach their destinations.

Key Details:

  • Location: The company is headquartered in Tigard, Oregon, United States.
  • Founders: -
  • Foundation Date: The company was established in the year 2000.

Driveway review: online car buying, selling and financing

Driveway is a US digital automotive marketplace within Lithia Motors, Inc., the dealership group behind Lithia & Driveway. This Driveway review covers buying new and used vehicles, selling or trading a car, arranging auto financing and managing ownership services online. Inventory is drawn from Lithia’s national dealership network rather than from one central warehouse. Customers can shop remotely and have eligible vehicles delivered to their address.

Vehicle shopping, trade-ins and financing

Buyers can search new and pre-owned inventory, calculate payments, apply for financing and complete much of the transaction online. Driveway Finance Corporation is the group’s primary lending arm, although customers can also use qualifying financing from their own bank or credit union. Pre-qualification is described as a soft-credit process that does not affect the applicant’s credit score.

Sellers can enter vehicle details to receive an offer and arrange pickup or apply the vehicle’s value toward another purchase. My Driveway provides account tools for saved vehicles, maintenance appointments, care plans, payoff details and Driveway Finance Corporation loan payments.

Delivery, returns and warranty conditions

The money-back guarantee depends on the vehicle. A pre-owned vehicle below $100,000 can currently be returned within seven days or 400 miles, whichever comes first. Used vehicles priced at $100,000 or more and all new vehicles have a four-day or 50-mile window. Driveway must be contacted by 5 p.m. ET on the final eligible day.

Shipping fees are not refunded. Returns are excluded when the vehicle exceeds its mileage limit, has been damaged, involved in an accident, modified or subjected to an additional lien. Eligible used vehicles with fewer than 80,000 miles may also qualify for a 60-day/3,000-mile guarantee, while new vehicles can carry manufacturer warranty coverage.

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  • J

    Jordan

    1 reseñas

    United States

    Super frustrating

    Wow, what a ride with this company. I rushed into leaving a glowing review too early, and now I'm stuck eating my words. They got the paperwork done quickly, which was great, but then—silence. I had to make so many calls just to get any info. Each time, it felt like I was starting from scratch. It’s like they forgot about me once they had what they needed. Now, I’m delayed by another week, still clueless about when my car's actually going to arrive. The lack of communication is super frustrating. I just want to know when I’ll finally have my car.

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  • c

    customer

    1 reseñas

    United States

    I went to get some

    I went to get some help with my stuff, and Tiffany was the one who stepped up. We ran into a bit of a problem, but she didn't just sit there. She rolled up her sleeves and got things moving again. It's rare to find someone who actually cares enough to put in that extra effort, you know? Most folks might just do the bare minimum, but not Tiffany. She was right there, making sure everything was sorted out. Her dedication made a huge difference, and I’m really grateful for her help. If you’re looking for someone who’s genuinely got your back, she’s the one.

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  • B

    Brandy Harris

    1 reseñas

    United States

    So awesome

    I walked into the dealership a bit nervous, but Marco instantly put me at ease. He was super patient, taking time to answer every question I threw his way. I never felt that usual pressure you get from salespeople. Marco laid out all my options and went over the trade-in details so clearly that everything just made sense. I left feeling really good about my choices. It was a surprisingly easy experience, thanks to Marco's awesome customer service. If you're looking for a stress-free car-buying adventure, he's your guy.

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  • L

    Lucas Wilke

    1 reseñas

    United States

    Just wanted to share my

    Just wanted to share my experience with Driveway. Honestly, it was super smooth from start to finish. The team was always there, ready to chat whenever I had a question. Tyler, in particular, was a gem. He was so easy to talk to and really made everything feel personal and not just business. It's rare to find someone who genuinely seems to care about your needs, but Tyler nailed it. Definitely left a great impression. If anyone's thinking about going with Driveway, I'd say go for it. They made the whole process feel effortless, and it's nice knowing there's a team that actually has your back.

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  • B

    BC M

    1 reseñas

    United States

    I walked into the dealership

    I walked into the dealership thinking I'd hit the jackpot with their offer, but boy, was I wrong. Everything seemed great at first, but once I got deeper into the process, things started to unravel. They pulled a classic bait and switch, dropping the offer by thousands of dollars out of nowhere. It was like they were just messing with me, wasting my time. And the kicker? They tried to claim that a bit of dirt on the bumper was some kind of major issue. Seriously? It felt like they were just looking for excuses to knock down the price. Just a really frustrating experience overall.

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  • C

    Christie Lawley

    1 reseñas

    United States

    We went to get a

    We went to get a car, and though we couldn't snag the one we had our eyes on, we ended up with a solid second choice. Nicholas was the highlight of our visit. He really went above and beyond, making us feel important and well-cared for. His attention to detail and genuine concern for our needs stood out. The car we got is great, even if it wasn't our first pick. But thanks to Nicholas, the whole process felt smooth and stress-free. It’s rare to find someone so dedicated. Overall, we left feeling satisfied, and it's mostly because of the top-notch service we received.

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  • J

    Joe Iadanza

    1 reseñas

    United States

    After my second time using

    After my second time using Driveway, I gotta say, the experience was top-notch, mostly thanks to Marco and Alicia. Communication? Absolutely nailed it. Whenever I had a question or needed something, they were quick to respond—never had to wait long, maybe 30 minutes max. Had a bit of trouble with the first car, but that was all on the dealer. Marco didn't miss a beat, helping me hunt down exactly what I wanted. Alicia jumped in too, sorting out issues with the dealership. In the end, they helped me score a low mileage 2023 BMW X3. No pressure, just solid support. If you're looking for a team that genuinely works for you, Driveway's the way to go.

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  • D

    David Drier

    1 reseñas

    France

    When I got my car

    When I got my car from the Honda dealership, they set me up with Driveway for financing, and it's been a real headache. First off, getting a paper bill from them is like pulling teeth. I had to call so many times just to receive one, and even then, they always showed up late. And guess what? Late bills meant late fees stacking up, which was super frustrating. Trying to reach someone on the phone? Good luck with that. And when I finally did get through, they were no help at all. They even added extra fees that seemed impossible to get rid of. Honestly, if you're thinking about using Driveway, think twice.

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  • M

    Michael

    1 reseñas

    United States

    Buying a car can be

    Buying a car can be such a hassle, right? But with MJ, it felt like a breeze. He's got this way of making everything just click, like he's orchestrating some kind of perfect rhythm. You know, the kind of person who just gets things done smoothly without any fuss? That's MJ for you. If you're in the market for a car, I seriously recommend checking out Driveway and asking for him. He's the guy who makes the whole experience feel less like a chore and more like you're hanging out with a friend. Trust me, you'll leave with a smile and probably a great car too.

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  • C

    Cole

    1 reseñas

    United States

    I went to buy a

    I went to buy a car, and normally, I dread the whole process. But then I met Nicholas A., and everything shifted. It felt less like a transaction and more like catching up with an old buddy. We hit a couple of bumps, but he was right on top of things, sorting it out without making a fuss. He didn't just stick to the script; he actually listened and made sure I felt comfortable every step of the way. It was refreshing not to feel like just another sale. If you’re not into the usual car-buying hassle, Nicholas is your guy. He really made a difference in the whole experience.

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  • D

    Danielle Brumbeloe

    1 reseñas

    United States

    Selling my car to Driveway

    Selling my car to Driveway was a surprisingly easy experience. Got a quote that topped all others, and their communication throughout was just fantastic. Every person I interacted with was kind and super professional, always ready to answer my endless questions. When Donte came to pick up my car, he was incredibly friendly and polite, which made everything feel so effortless. The real-time payment option was a game-changer—I got paid right there while Donte was still checking out the car in the driveway. I was a bit nervous about selling a car online for the first time, but honestly, the whole process was smooth and stress-free. If you're thinking about selling your car, Driveway's the way to go!

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  • J

    Jodi Baker

    1 reseñas

    United States

    I began my journey

    I began my journey with this company, and Jaz, my sales rep, has been an absolute gem. She's got this incredible knack for really listening and understanding what I'm after. Her patience is something else, and it feels like she's truly invested in helping me find exactly what I need. It's refreshing to work with someone who genuinely cares and isn't just trying to make a sale. I'm crossing my fingers that the next folks I work with are even half as compassionate and attentive as Jaz. Her dedication sets a high bar, and it’s made this whole process feel much more personal and less stressful. Jaz definitely deserves a shoutout for making this experience so positive!

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  • r

    rajesh chaurasia

    1 reseñas

    United States

    I thought buying a car

    I thought buying a car online would be a breeze, but dealing with Driveway.com was a headache. They checked my credit way too many times just to approve a loan, and it really hurt my score. And even after all that, the interest rate they offered was sky-high. The whole process dragged on longer than I expected, and it was just frustrating. I was hoping for a smooth experience, but it turned out to be anything but. Honestly, I’d think twice before buying a car from them. It's not worth the hassle with all the delays and credit issues.

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  • B

    Brandon Lee

    1 reseñas

    United States

    When I walked into the

    When I walked into the dealership, I was feeling a bit overwhelmed about finding the right car. But then I met Tavion, who totally changed my experience. He's just one of those people who's genuinely dedicated to helping you out. I was pretty unsure about what I wanted, but Tavion took the time to walk me through everything, explaining all the details. He made the whole process feel so easy and stress-free. By the end, I drove away in my dream car, and I couldn’t be happier. Tavion's the kind of person who makes you feel you’re in good hands, and I’m grateful for all his help.

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  • A

    Antoinette Sallis

    1 reseñas

    United States

    Wow, what a day at

    Wow, what a day at Driveway! Popped in just to have a look, and ended up having the best car-buying experience ever. Met Marco, who was just fantastic. He wasn't pushy at all, and seemed genuinely interested in what I needed. We chatted a lot and he answered every question I could think of. The whole process felt like a breeze, which was a relief 'cause I usually find car shopping stressful. It's like Marco knew exactly what I was thinking, and he just made everything so easy. If you're heading to Driveway, definitely ask for Marco. You'll see what I mean!

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  • T

    Tanisha Lyons

    1 reseñas

    United States

    I gotta admit, I was

    I gotta admit, I was super skeptical at first 'cause neither I nor my friends had heard of Driveway. But wow, the experience turned out to be way better than expected! Huge thanks to Breana, Brad, and the management team for being so patient and working hard to get me and my kids a new car. They really made the process smooth and hassle-free. I’m honestly impressed with how everything went down, and I’d definitely tell anyone on the hunt for a new ride to check them out. Driveway's got it all figured out. 10/10 would recommend to anyone needing a stress-free car buying experience.

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  • T

    Tracy Pruestel

    1 reseñas

    United States

    I walked into the dealership,

    I walked into the dealership, not really sure what to expect, but Jaz changed everything. She was super helpful from the start, making the whole car-buying process a breeze. It felt more like chatting with a friend than dealing with a salesperson. We went through everything quickly, yet she made sure I understood all the details. Trading in my old car and getting a new one was surprisingly smooth. Jaz really knows her stuff and makes you feel at ease. If you’re thinking about getting a car, I’d say don’t hesitate to check this place out. You’ll leave feeling satisfied and probably with a big smile on your face, just like I did!

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  • P

    Pao Vang

    1 reseñas

    United States

    Definitely recommend

    I gave Driveway a shot, and honestly, it was a breeze. Everything just clicked into place from the get-go. The folks in customer service were super friendly and made the whole process feel effortless. What really stood out was how fast they wired the money—no waiting around, which was awesome. Plus, they came straight to pick up my car, so I didn’t even have to leave the house. It was all just so convenient and easy. I was a bit nervous at first, but now I'm genuinely happy with how everything turned out. Definitely a pleasant surprise and would recommend to anyone looking for a hassle-free experience.

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  • H

    Horacio

    1 reseñas

    United States

    I was looking to buy

    I was looking to buy a car, and the experience with Driveway was surprisingly smooth. The team was super on top of things, especially Ray and Corey. They kept me in the loop from start to finish, so I always knew what was happening. I never felt out of the loop, which was such a relief. It’s not often you find a service that communicates this well. I’m pretty sure anyone would appreciate that level of attention, right? Anyway, I’ve already started telling my friends about Driveway.com. If you’re in the market for a car, give them a shot. You won’t be disappointed!

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  • J

    Juliet Remmers

    1 reseñas

    United States

    Whole experience was great!

    I walked into the dealership, not really knowing what to expect. MJ, the sales associate, caught my attention right away. He was quick, knew his stuff, and was on top of things. Every question I had, he had an answer ready, like he was reading my mind or something. And when it came to paperwork, he didn't waste any time getting those documents to me via email. It felt like he was one step ahead throughout the whole process. Buying a car is usually a hassle, but with MJ, it seemed like a breeze. I was pretty impressed with how smoothly everything went. Definitely made the whole experience less stressful for me.

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  • L

    Lisa

    1 reseñas

    United States

    When I got my car

    When I got my car delivered last night, it was such a relief. The whole experience was smooth and easy. I kept getting texts from different folks throughout the process, which was super helpful. They made sure I knew what was going on every step of the way. It was like having a team of friends keeping me in the loop. I didn’t have to stress or wonder what was happening next. The communication was on point, and everything was laid out clearly. The car showed up right on time, just like they said it would. Overall, I felt well taken care of, and the whole thing was straightforward.

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  • G

    Gabriel

    1 reseñas

    United States

    Selling my car to Driveway

    Selling my car to Driveway was a breeze. The whole thing went off without a hitch, which was a relief. Tyler, my go-to guy, was always ready to assist with any questions or worries. It was like having a friend on speed dial. The rest of the team? Just as awesome. They all made me feel like they truly cared about my experience. I’m not one to rave about these things, but this was different. The process was straightforward, and I never felt out of the loop. Anyone looking to sell their car should definitely consider Driveway. It's one of those times where everything just clicks, and you walk away smiling.

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  • Q

    Quaviee Walker

    1 reseñas

    United States

    You wouldn't believe how great

    You wouldn't believe how great my experience was when I got my car delivered! The guy who brought it, Donte, was just fantastic. He's got this energy that's super infectious, and you can tell he genuinely cares about what he’s doing. He was incredibly helpful, and honestly, it felt like he went above and beyond to make sure everything was perfect. I’m definitely sticking with this service for my future car needs, and I can’t help but tell all my friends about it. Big thanks to the team for making it all so smooth and enjoyable!

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  • B

    Bre S

    1 reseñas

    United States

    I thought I was on

    I thought I was on the right track when I got a quote and sent over pictures of my leased car, even mentioning the company it was leased from. They said they'd send me paperwork to kick off the buyout. Then, a week later, I find out they don't deal with third-party companies, like my leasing company. Seriously, why wasn't this mentioned earlier? When I asked if they could help by contacting my leasing rep, they flat-out refused. I ended up stuck in the middle, playing messenger. This whole thing turned into a time-consuming back-and-forth that just gave me a massive headache. Talk about frustrating!

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  • M

    Marisa McClimon

    1 reseñas

    United States

    Selling my car was a

    Selling my car was a total breeze with Driveway. I wasn’t sure what to expect, but from start to finish, the team made everything so simple. Bonnie kicked things off, super friendly and helpful, and then Tyler took over, answering all my random questions without missing a beat. Even the valet who picked up the car was super nice. They made sure I felt comfortable and informed the whole way through. And the offer? Way better than any other place I checked out. Now, whenever I hear someone talking about selling their car, I'm quick to say, "You gotta check out Driveway!" It just made the whole process easy.

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  • A

    Ashish Dayal

    1 reseñas

    United States

    Buying my driveway was such

    Buying my driveway was such a breeze, honestly. The folks there were super helpful from the get-go, making everything smooth and stress-free. They were always ready to answer any questions I threw at them, no matter how small. I didn’t feel that typical dealership pressure at all, which was a huge relief. The paperwork process was quick and easy, no hiccups there. Now I'm just waiting on the DMV stuff to wrap up, but everything else has been spot on. It’s not every day you find a place that genuinely cares about making sure everything goes right. Seriously, if you’re on the fence about where to buy, this is the place to go.

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  • J

    Jennifer Leggio

    1 reseñas

    United States

    Nice experience

    I had an experience at the dealership that was surprisingly pleasant. Alexis, the salesperson, really made the whole process a breeze. I usually find buying a car a bit nerve-wracking, but this time it was different. Alexis explained everything clearly and made me feel at ease, so it wasn’t the stressful ordeal I expected. She made sure I understood every step, and the whole thing went by pretty quickly. I’m still wrapping up the final details, but based on how smooth everything has been so far, I’m not anticipating any hiccups. If you’re thinking about buying a car and feel anxious about it, I’d definitely recommend seeking out Alexis. She's truly awesome at what she does.

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  • G

    Gabriella DelRio

    1 reseñas

    United States

    You wouldn't believe how quick

    You wouldn't believe how quick these guys are! I shot over an inquiry late on a Saturday, thinking I'd hear back in a few days. But nope, by Sunday morning, they were already on it. I got paired with Broderick, and let me tell you, he's the guy you want on your side. Knows his stuff inside out, super friendly, and just so easy to talk to. It's like chatting with a buddy who happens to be a total expert. Every question I had, he answered right away, making the whole process smooth and stress-free. If you're considering reaching out, definitely ask for Broderick. Trust me, you won't regret it!

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  • B

    Brian

    1 reseñas

    United States

    I checked out Driveway,

    I checked out Driveway, and I gotta say, the amount of inventory they have is impressive. It's like a car wonderland, and the prices are pretty sweet too. Ryan Turner, my sales rep, was a real gem—super professional and friendly, made the whole experience smooth. They even gave me a decent trade-in deal for my old car, which was a nice bonus. The only hiccup was that the car took a bit longer to arrive than I expected. But hey, the cool part is you can do everything from home with electronic signatures—no need to make a trip to the dealership. Overall, I'm pretty happy with how everything turned out.

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  • R

    Rich G

    1 reseñas

    United States

    Super professional

    So, I recently bought a car from Driveway.com and had the pleasure of working with Michaela. Honestly, she's amazing! She noticed every little thing and made sure the whole process was smooth. Every question I had, she answered like she knew what I was gonna ask before I even said anything. It felt like she was always one step ahead, making everything so much easier and stress-free. Michaela's really on the ball and super professional, which made me feel confident in the whole process. If you're thinking of buying a car, definitely check her out at Driveway.com. She's the kind of person who makes you feel like you're in good hands!

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